Frequently Asked Questions

Browse our catalog, add the products you want to your cart, and proceed to checkout. Enter your delivery details, choose a payment method, and confirm — you’ll receive an order confirmation right away.

We accept major credit and debit cards, mobile financial services, bank transfer, EMI on eligible cards, and cash on delivery for qualifying orders.

Yes. EMI is available on eligible products with credit cards from our partner banks, with tenures up to 36 months and 0% interest offers on select cards. See our EMI Policy for details.

We deliver nationwide to all 64 districts of Bangladesh, with our own fleet inside Dhaka and trusted couriers elsewhere.

Orders inside Dhaka typically arrive in 1–2 working days, and 2–5 working days for the rest of the country.

Use the Order Tracking page with your order number to see its latest status at any time.

Absolutely. We are an authorized dealer for every brand we carry, so all products are 100% genuine and covered by the official manufacturer warranty.

Bring your product and original invoice to any TechVault store, or contact support to arrange a pickup. See our Warranty Policy for what’s covered.

Eligible products can be returned or exchanged within the stated period, provided they’re in original condition with all accessories. Contact our support team to begin a return.